Privacy Policy
Delivery
Orders are generally dispatched within 1 to 3 business days after receipt of payment and are shipped via DHL Express with tracking. We will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment and delivery address. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
UK 1 – 2 days
EU 1 – 2 days
SOUTH AMERICA 5 – 8 days
NORTH AMERICA/CANADA 3 – 5 days
AFRICA 5 – 8 days
AUSTRALIA/NEW ZEALAND 3 – 5 WORKING DAYS
ASIA 5 – 8 days
ISRAEL – 5 – 8 days
The rest of the World 5 – 10 days
Days mentioned above are business/working days.
Time scales given above does not include handling times.
All Delivery times/dates are approximate and no liability whatsoever is accepted in respect of late deliveries.
Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge.
If for any reason expected delivery will exceed 28 days from the date of receipt of order/payment the customer will be informed and given the opportunity to cancel the order.
In certain circumstances where our products being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
Without prejudice to the statutory rights afforded to consumers under English law, Can Logic Ltd accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it’s control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases Can Logic Ltd will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from Can Logic Ltd with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment. If there is a failed delivery due to the customer and not the transport company, the redelivery cost will be charged to the customer.
Please note, for non stock items our delivery times do not include production lead times which vary (usually 1-2 weeks), for more accurate production delays please contact our sales team.
Returns and refunds
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To return item for a refund or exchange, you must contact us first at info@truckhelp.co.uk You will be instructed on how to proceed with your return. To complete your return, we will require your invoice or proof of purchase. Please state your name/your company name, invoice number and purchase date when asking for a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
* Downloadable software products / files
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund claim.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 days.
There are certain situations where only partial refunds will be granted.
* Any item not in its original condition, damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund within 28 days, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund within 28 days, please contact us at info@truckhelp.co.uk.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange your purchase, please send us an email at info@truckhelp.co.uk. We will then advise you on how to proceed with your exchange.
You will be responsible for arranging and paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Goods are your responsibility until delivered/handed to us.
Personal data
What personal data we collect and why we collect it:
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Visitor comments may be checked through an automated spam detection service.
Privacy Policy
Delivery
We offer Worldwide shipping / delivery service.
Orders are generally dispatched within 1 to 3 business days after receipt of payment and are shipped via DHL Express with tracking. We will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment and delivery address. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Delivery times:
UK 1 – 2 days
EU 1 – 2 days
SOUTH AMERICA 5 – 8 days
NORTH AMERICA/CANADA 3 – 5 days
AFRICA 5 – 8 days
AUSTRALIA/NEW ZEALAND 3 – 5 WORKING DAYS
ASIA 5 – 8 days
ISRAEL – 5 – 8 days
The rest of the World 5 – 10 days
Days mentioned above are business/working days.
Time scales given above does not include handling times.
All Delivery times/dates are approximate and no liability whatsoever is accepted in respect of late deliveries.
Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge.
If for any reason expected delivery will exceed 28 days from the date of receipt of order/payment the customer will be informed and given the opportunity to cancel the order.
In certain circumstances where our products being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
Without prejudice to the statutory rights afforded to consumers under English law, Can Logic Ltd accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it’s control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases Can Logic Ltd will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from Can Logic Ltd with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment. If there is a failed delivery due to the customer and not the transport company, the redelivery cost will be charged to the customer.
Please note, for non stock items our delivery times do not include production lead times which vary (usually 1-2 weeks), for more accurate production delays please contact our sales team.
Returns and refunds
Our returns policy lasts 14 days.
If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To return item for a refund or exchange, you must contact us first at info@truckhelp.co.uk You will be instructed on how to proceed with your return. To complete your return, we will require your invoice or proof of purchase. Please state your name/your company name, invoice number and purchase date when asking for a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
* Downloadable software products / files
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund claim.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 28 days.
There are certain situations where only partial refunds will be granted.
No refund will be issued for:
* Any item not in its original condition, damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund within 28 days, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund within 28 days, please contact us at info@truckhelp.co.uk.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange your purchase, please send us an email at info@truckhelp.co.uk. We will then advise you on how to proceed with your exchange.
Return Shipping:
You will be responsible for arranging and paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service and purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Goods are your responsibility until delivered/handed to us.
Personal Data
What personal data we collect and why we collect it:
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
